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THE IMPORTANCE OF CALL RECORDING |
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THE IMPORTANCE OF CALL RECORDING » 20/01/09
Call recording is becoming compulsory on 6 March 2009 only for those firms which deal in equities, bonds and derivatives markets, and which take client instructions via the telephone. However, the FSA’s call recording rules will be of interest to any FSA regulated business looking to manage risks, improve training and monitor customer care over the telephone.
From a robust TCF policy (Treating Customers Fairly) to settling complaint issues. The FSA has stipulated that call records must be readily accessible, and for records to be tamper-proof, so getting the right system is key. If recordings are capable of being altered or manipulated then they will not be reliable evidence of anything. Similarly, ease of retrieval is essential part, given the potential volume of calls that could well be recorded, even in a small organisation.
CLICK HERE for more details or call 0845 833 0100 for more information or advice.
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WE ARE MOVING » 12/06/09
West Yorkshire telecommunications group Link Telecom has announced that it is to relocate from its head office premises in Airedale Buildings, North Street, Keighley, at the end of this month to a new site at The Waterfront in Old Mill Road, Saltaire.
The move is in direct response to expansion requirements and the 5,500 sq ft premises, double the size of the current building, will act as both the new group head office and headquarters of the northern cellular division. All Keighley staff will relocate to Saltaire and Link Telecom is confident new jobs will be created as the group continues to expand.
The move follows Link Telecom’s planned withdrawal from the consumer sector after closing its last two remaining retail outlets at Odsal Top, Bradford, which traded as Angel Telecom, and Bull Green, Halifax.
Link Telecom chief executive Gary Fawcett said the closures in April concluded the strategic restructuring of the business.
He said: “The closure of our Bradford and Halifax consumer businesses marks the completion of Link Telecom’s extraction from the retail arena. The group is now firmly focused on national business-to-business activity and has experienced phenomenal growth over the past three years, despite the planned exit from the consumer sector.”
Link Telecom also retains a presence in Calderdale through its UK fixed line division headquarters at Moderna Business Park, Mytholmroyd. The group’s southern cellular division is based in Camberley, Surrey.
Gary said: “We now have three main centres covering the UK and are ideally positioned to concentrate all of our efforts on national business-to-business growth.”
Commercial director Matthew Wright added: “While we have long outgrown our Keighley premises, first occupied in 1999, we are committed to staying in the local area and further strengthen our stronghold across our West Yorkshire trading heartlands, as well as developing our national footprint
“Companies and organisations like ours must look to do business locally wherever possible to keep money circulating in the local economy and help underpin our economic stability.
“Our new head office premises in Saltaire contain a state-of-the-art meeting and conference facility, sponsored by Blackberry, which we are keen to share with other local companies.”
Link Telecom recently announced robust underlying growth in turnover and gross profit for 2008, both showing a near 15% increase on 2007. The independent telecommunications group, which now employs, either directly or indirectly, over 100 people is on target to deliver record revenues this calendar year.
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