ALL IMPORTANT CALL RECORDING

FINANCIAL DISPUTES CAN BE COSTLY Link Telecom have teamed up with Liquid Voice, market leaders in call recording software, offering complete security and peace of mind. To comply with newly introduced Financial Services Authority regulations targeted at combating market abuse, it will be compulsory for all Financial Institutions dealing in equity, bond and derivatives markets to record and store telephone conversations relating to client orders and retain the files for six months. In addition, and potentially more important to the wider financial market, the FSA’s is pushing for its members to implement robust policies for Treating Customers Fairly. Call recording, which it now viewed as an absolutel imperative in order to protect against costly disputes and improve accountability, plus…

•	Eliminate damaging allegations
•	Enhance all important Treat Customers Fairly policy
•	Improve efficiency and profitability
•	Protect your business and your customers
•	Store recordings in la egally binding format

MAIN FEATURES
We offer a technologically superior product, already capable of recording and storing calls from fixed line telephones and mobile devices.

PROTECTION
All telephone transactions can now be recorded, archived and retrieved at the touch of a button.

TRANSPARENCY OF OPERATION
Validate the coherence of your organisation to your clients by demonstrating a transparent and value for money service.

LEGAL AND CONTRACTUAL COMPLIANCE
With e-disclosure becoming increasingly important, call recording is the next pro-active step towards legal protection of both the organisation and the caller.

CLARITY AND PLAYBACK MANIPULATION
Background noise can be eliminated, thus eradicating any misunderstandings.

IMPROVED CUSTOMER SERVICE
Evaluating and improving each call, by monitoring the effectiveness and productivity of each conversation, thus delivering better customer satisfaction.



FOR FURTHER INFORMATION ON OUR RANGE OF SOLUTIONS FOR MOBILE, DATA & VOICE CONTACT A MEMBER OF OUR CORPORATE SALES TEAM ON 0845 833 0100...